D2L Corporation
2015-06-11T20:56:02-04:00
2015-06-11T20:56:02-04:00
D2L Corporation
Medical Office Management
Medical Office Management is a two-semester course focusing on management and supervision in the Health Informatics office environment. The course covers basic skills in word processing, database, spreadsheet, presentation, desktop publishing, 10-key calculating, record keeping, communicating and transcribing, as well as decision making, critical thinking, teamwork and ethics.
2015-06-10
2010
1:
Unit
Technology
1.1
Knowledge Statement
Define terminology related to medical terminology
1.1.1
Application
Prepare a list of terms with definitions
1.2
Knowledge Statement
List software applications used for medical office technology
1.2.1
Application
Make a hard copy of software applications used for medical office technology, using word processing software
1.3
Knowledge Statement
Describe the need for word processing
1.3.1
Application
Decide which types of data are used with word processing
1.3.2
Application
Key business documents (i.e., memos, letters, reports, tables)
1.4
Knowledge Statement
Describe the word processing activities performed in a medical office
1.4.1
Application
Discuss in class the various word processing activities performed in a medical office
1.5
Knowledge Statement
Describe the need for databases
1.5.1
Application
Discuss in class which types of data are used for database activities
1.6
Knowledge Statement
Identify the database activities performed in a medical office
1.6.1
Application
Create a database structure (table); key in data
1.6.2
Application
Generate database queries
1.7
Knowledge Statement
Describe the need for spreadsheets
1.7.1
Application
Discuss in class the need for spreadsheets in a medical office environment
1.8
Knowledge Statement
Identify the spreadsheet activities performed in a medical office
1.8.1
Application
Create a spreadsheet with data and formulas
1.9
Knowledge Statement
Describe the need for presentation software
1.9.1
Application
Discuss in class the need for presentation software in a medical office environment
1.10
Knowledge Statement
Identify the presentation activities performed in a medical office
1.10.1
Application
Develop a presentation that includes multiple slides with text and graphics
1.11
Knowledge Statement
Describe the need for desktop publishing software
1.11.1
Application
Discuss in class the need for desktop publishing in a medical office environment
1.12
Knowledge Statement
Identify the desktop publishing activities performed a medical office
1.12.1
Application
Create a desktop publishing document (i.e., flyer, announcement, brochure)
1.13
Knowledge Statement
Demonstrate the combination of word processing, spreadsheets, data processing, desktop publishing and presentations
1.13.1
Application
Key documents to combine two or more of the following applications: word processing, spreadsheets, data processing, desktop publishing and presentations
1.14
Knowledge Statement
Name uses of a 10-key calculator or computer numeric keypad
1.14.1
Application
Apply uses of calculator or computer numeric keypad
1.15
Knowledge Statement
Identify proper hand position using the touch system on the 10-key calculator or computer numeric keypad
1.15.1
Application
Demonstrate the 10-key calculator or computer numeric keypad proficiency
1.16
Knowledge Statement
List various equipment used in the automated medical office
1.16.1
Application
Determine appropriate office equipment relating to various office activities (i.e., scanner, fax, copier, digital camera, camcorder, etc.)
2:
Unit
Human Relations
2.1
Knowledge Statement
Define terminology associated with human relations
2.1.1
Application
Prepare a list of terms with definitions
2.2
Knowledge Statement
Describe the different types of offices (i.e., mobile, traditional, home, virtual)
2.2.1
Application
Analyze various office activities associated with the different types of offices
2.3
Knowledge Statement
Identify acceptable/unacceptable office behavior
2.3.1
Application
Compose a list of acceptable office behaviors (i.e., teamwork, attitude, communications, cooperation, loyalty, ethical behavior)
2.3.2
Application
Compose a list of unacceptable social behaviors (i.e., sexual harassment, gossip, insubordination, office politics)
2.3.3
Application
Analyze social behavior situations
2.4
Knowledge Statement
Identify ethical practices found in the workplace
2.4.1
Application
Compose a list of acceptable ethical behaviors (i.e., trustworthiness, honesty, integrity)
2.4.2
Application
Compose a list of unacceptable ethical behaviors (i.e., piracy, stealing, fraud)
2.5
Knowledge Statement
Identify concepts relating to teamwork (i.e., responsibilities, leadership, goal setting, purpose, communication)
2.5.1
Application
Develop a project using teamwork concepts
2.6
Knowledge Statement
List factors affecting office ergonomics (i.e., lighting, climate, workstations)
2.6.1
Application
Evaluate classroom ergonomics
2.6.2
Application
Generate plans to improve classroom ergonomics
2.7
Knowledge Statement
Identify stress sources
2.7.1
Application
Prepare a list of personal stress sources
2.7.2
Application
Outline techniques to cope with individual sources of stress
2.8
Knowledge Statement
Give examples of individual time management skills
2.8.1
Application
Prepare and maintain a time journal
2.8.2
Application
Outline ways to improve time management skills
2.9
Knowledge Statement
Describe how team skills can be applied to a group project
2.9.1
Application
Form a team to develop a class project
3:
Unit
Communications
3.1
Knowledge Statement
Define terminology related to communication
3.1.1
Application
Prepare a list of terms with definitions
3.2
Knowledge Statement
Describe skills essential for effective communication
3.2.1
Application
List skills essential for effective communications (listening, reading, speaking and writing)
3.3
Knowledge Statement
Describe verbal and nonverbal communication
3.3.1
Application
List characteristics of verbal and nonverbal means of communication (i.e., clear, appropriate tone, standard language and body language)
3.4
Knowledge Statement
Identify effective listening skills as a form of communication (i.e., focus attention and active listening)
3.4.1
Application
List the techniques of effective listening
3.4.2
Application
Apply listening techniques to listening
3.5
Knowledge Statement
Identify barriers to effective listening (i.e., preoccupation, prejudgment and distraction)
3.5.1
Application
Participate in role-playing activities and situations to increase awareness of barrier to effective listening
3.6
Knowledge Statement
Describe formal and informal speaking skills
3.6.1
Application
List examples of formal and informal skills (i.e., group, individual)
3.7
Knowledge Statement
Explain the proper techniques of speaking (i.e., consider the audience, express ideas clearly, and use appropriate tone)
3.7.1
Application
Prepare a speech using proper techniques
3.7.2
Application
Present a speech
3.7.3
Application
Discuss the proper etiquette when speaking on the phone
3.7.4
Application
Demonstrate phone skills
3.7.5
Application
Conduct a mock telephone conversation
3.7.6
Application
Critique a mock telephone conversation
3.8
Knowledge Statement
Identify the types of written communication (i.e., letter, memo, report, fax, e-mail, etc)
3.8.1
Application
Select appropriate types of written communication for specific situations
3.8.2
Application
Prepare business documents, using the different types of written communications
3.9
Knowledge Statement
Identify the five C's of communication (clear, concise, courteous, complete and correct)
3.9.1
Application
Apply the 5 C's to a type of written communication (i.e., write letters or memos, send and e-mail)
3.9.2
Application
List and describe the parts of a letter
3.9.3
Application
Compose a business letter
3.9.4
Application
List and differentiate between common types of business letters
3.9.5
Application
Critique various business letters
3.10
Knowledge Statement
Identify the different types of messages used in business correspondence (i.e., persuasive, negative, neutral)
3.10.1
Application
Write persuasive, negative and neutral business correspondence
3.11
Knowledge Statement
Describe the importance of proofreading and editing skills in a medical office
3.11.1
Application
Apply proofreading and editing rules to various forms of written communication
3.12
Knowledge Statement
Demonstrate use of the fax machine
3.12.1
Application
Discuss special considerations when sending messages or documents with sensitive patient information using the fax machine
3.13
Knowledge Statement
Schedule appointments
3.13.1
Application
List and discuss special considerations when scheduling patient appointments
3.13.2
Application
Discuss the proper way to handle missed appointments
4:
Unit
Financial Information
4.1
Knowledge Statement
Define terminology associated with financial information
4.1.1
Application
Prepare a list of terms with definitions
4.2
Knowledge Statement
Explain the procedure for opening a checking account
4.2.1
Application
Prepare a signature card
4.3
Knowledge Statement
Describe the types of endorsements
4.3.1
Application
Prepare various types of endorsements (i.e., restrictive, special, blank)
4.4
Knowledge Statement
Describe various types of banking transactions
4.4.1
Application
Prepare a deposit slip
4.5
Knowledge Statement
Explain the process of preparing a check
4.5.1
Application
Prepare a check
4.6
Knowledge Statement
Demonstrate the procedure of reconciling a bank statement
4.6.1
Application
Reconcile a bank statement
4.7
Knowledge Statement
Explain the steps in preparing petty cash transactions
4.7.1
Application
Record transactions in a petty cash record
4.8
Knowledge Statement
Describe the types of compensation plans
4.8.1
Application
Analyze and apply the types of compensation plans to various situations (i.e., salary, hourly, commission, etc.)
4.9
Knowledge Statement
Describe the importance and purpose(s) of documented time cards
4.9.1
Application
Prepare a time card
4.10
Knowledge Statement
Explain the various types of voluntary and required deductions relating to payroll
4.10.1
Application
Calculate FICA and income tax required deductions
4.10.2
Application
List various types of voluntary deductions
4.11
Knowledge Statement
Describe the difference between gross pay and net pay
4.11.1
Application
Prepare a payroll register
4.12
Knowledge Statement
Describe payroll features found on an employee earnings record
4.12.1
Application
Prepare an employee earnings record
5:
Unit
Records Management
5.1
Knowledge Statement
Define terminology associated with record management
5.1.1
Application
Prepare a list of terms with definitions
5.2
Knowledge Statement
Identify manual records management systems (i.e., alphabetic filing, numeric filing, geographic filing, subject filing, chronological filing, etc.)
5.2.1
Application
Solve records management problems using each of the manual records management systems
5.3
Knowledge Statement
Describe the advantages and disadvantages of both the manual and electronic records management systems
5.3.1
Application
Compare and contrast the advantages and disadvantages of manual and electronic records management systems
5.4
Knowledge Statement
Demonstrate the ability to complete medical records and forms (insurance, patient records, etc.)
5.4.1
Application
Discuss special considerations when completing medical records and forms
5.4.2
Application
Discuss common mistakes when completing medical records and forms
5.5
Knowledge Statement
List and define common abbreviations used on medical forms and records
5.5.1
Application
Demonstrate the ability to read a medical record that uses common abbreviations
5.6
Knowledge Statement
Discuss bookkeeping procedures
5.6.1
Application
Demonstrate the ability to perform selected bookkeeping procedures
6:
Unit
Health Insurance Billing and Coding
6.1
Knowledge Statement
Define terminology associated to health insurance
6.1.1
Application
Prepare a list of terms with definitions
6.2
Knowledge Statement
Discuss the life cycle of an insurance claim (i.e., claims submission, claims processing, claims adjudication, payment)
6.2.1
Application
Detail the processing of a claim by an insurance company
6.2.2
Application
Differentiate between primary and secondary insurance claims
6.3
Knowledge Statement
Differentiate between manual and electronic claims processing
6.3.1
Application
Compare and contrast the advantages and disadvantages of manual and electronic claims processing
6.4
Knowledge Statement
Discuss legal and ethical issues related to insurance
6.4.1
Application
Discuss HIPPA requirements related to health insurance
6.4.2
Application
Discuss common mistakes when completing insurance claim forms
6.4.3
Application
Describe why claims follow-up is important
6.5
Knowledge Statement
Understand the processes of procedure and diagnosis coding
6.5.1
Application
Code a sample claim form
6.5.2
Application
Recognize errors in insurance claim forms
7:
Unit
Medical Transcription
7.1
Knowledge Statement
Define terminology related to medical transcription
7.1.1
Application
Prepare a list of terms with definitions
7.2
Knowledge Statement
Discuss methods of medical transcription
7.2.1
Application
Perform basic transcription procedures
7.3
Knowledge Statement
Demonstrate the ability to proofread and correct transcribed healthcare documents
7.3.1
Application
Critique transcribed documents for form, grammar, punctuation and terminology
7.3.2
Application
Recognize, evaluate and call attention to inconsistencies, discrepancies and inaccuracies in healthcare dictation while transcribing, without altering the meaning of the dictation or changing the author's style
7.4
Knowledge Statement
Explore the job opportunities in medical transcription and related careers
7.4.1
Application
Demonstrate an awareness of opportunities in medical transcription and related careers
8:
Unit
Employment Skills
8.1
Knowledge Statement
Define terminology related to employment skills
8.1.1
Application
Prepare a list of terms with definitions
8.2
Knowledge Statement
Describe the importance of self-assessment
8.2.1
Application
Take the state-sponsored Kuder Career Portfolio self-assessment options (or similar self-assessment) to evaluate careers
8.2.2
Application
Research the industry to determine basic facts and competitive salary information based on the results obtained from the self-assessment of career options
8.2.3
Application
Prepare a monthly budget to determine if a preliminary career choice will meet financial needs
8.3
Knowledge Statement
Explain the importance of setting career goals (i.e., short- and long-term goals
8.3.1
Application
Design short-and long-term career goals
8.4
Knowledge Statement
Describe the different sources to learn about job openings (i.e., networking, newspaper, personal inquiry, agencies)
8.4.1
Application
Search job vacancies, using sources such as the World Wide Web, newspaper, agencies, etc.
8.5
Knowledge Statement
Discuss the similarities and differences of various employment agencies (government, private, temporary)
8.5.1
Application
Compare and contrast the similarities and differences of various employment agencies
8.6
Knowledge Statement
Discuss credentials, résumé, letter of application, employment application and portfolio
8.6.1
Application
Prepare a résumé, letter of application, employment application and portfolio
8.7
Knowledge Statement
Discuss the Dos and DON'Ts in a job interview
8.7.1
Application
Participate in mock interview
8.8
Knowledge Statement
Describe the purpose and importance of a follow-up letter
8.8.1
Application
Prepare a follow-up letter
8.9
Knowledge Statement
Identify items covered in a job orientation (i.e., fringe benefits, personal leave, sick leave and job termination)
8.9.1
Application
List various fringe benefits, reasons for personal leave and sick leave and reasons for job termination
8.10
Knowledge Statement
Identify ways that employees are evaluated
8.10.1
Application
Make a list of evaluation items on which employees are evaluated
8.11
Knowledge Statement
Describe a career advancement and performance improvement plan
8.11.1
Application
Prepare a plan of action for career advancement and performance improvement plan
9:
Unit
Career and Technical Student Organizations (FBLA/HOSA)
9.1
Knowledge Statement
Define terminology related to career and technical student organizations
9.1.1
Application
Prepare a list of terms with definitions
9.2
Knowledge Statement
Identify individual learning styles
9.2.1
Application
Outline individual self-assessed learning styles
9.3
Knowledge Statement
Describe self-motivation techniques
9.3.1
Application
Establish short-term self-motivation goals
9.4
Knowledge Statement
Discuss community service projects
9.4.1
Application
Identify the benefits of doing a community service project
9.4.2
Application
Participate in a community service project
9.5
Knowledge Statement
Explore community jobs related to the Health Informatics field
9.5.1
Application
Participate in a job shadowing activity
9.5.2
Application
Schedule guest speakers in the area of Health Informatics
9.6
Knowledge Statement
Define business meeting skills
9.6.1
Application
Outline how to observe and critique a business meeting
9.6.2
Application
Conduct a mock business meeting
9.7
Knowledge Statement
Review professional Health Informatics journals
9.7.1
Application
Develop a three- to five-minute presentation from an article in a professional journal